The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Beds!
“The beds were incredibly comfortable, providing us with a great night's sleep after our busy days.” view full review
Delicious Meals!
“We thoroughly enjoyed dining at the restaurant with a lovely dinner one night and a delightful breakfast the next morning.” view full review
Relaxing Views
“We loved the relaxing seating areas by the water, perfect for gazing at the stunning city views across the bay.” view full review
Convenient Market!
“Having the Lonsdale Quay market right downstairs was incredibly convenient for grabbing snacks and drinks during our stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Skiing
Cycling
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Dining
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's play area
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Live entertainment
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Heating
Sitting area
Patio
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
123 Carrie Cates Court,
North Vancouver,
Canada,
V7M 3K7,
British Columbia
Map view
123 Carrie Cates Court,
North Vancouver,
Canada,
V7M 3K7,
British Columbia
City landmarks
Park
Stanley Park
4.7
km
Harbour
Canada Place
3.3
km
Park
Victoria Park
950 m
Marina
The Creek Marina
710 m
Bridge
Capilano Suspension Bridge
4.3
km
Amusement Park
Lower Lonsdale
750 m
Museum
North Vancouver Museum and Archv
780 m
Norvan Falls
1.3
km
Shopping Area
Capilano Mall
1.9
km
Aquarium
Vancouver Aquarium
3.8
km
Spa Centre
Spa Utopia Health & Wellness Center
1.2
km
Gallery
Gordon Smith Gallery of Canadian Art
2.1
km
141 West 14th Street 141 West 14th Street
The Shipyards
1.2
km
Store
Loblaws City Market
1.6
km
1055 Canada Pl
Olympic Cauldron
3.4
km
1648 Jones Ave #1634
Mahon Park
1.5
km
703 Queensbury Ave
The British Butcher Shoppe
1.8
km
Convention Centre
Vancouver Convention Centre
3.5
km
north
Moodyville Park
1.8
km
Farm
Loutet Farm
1.8
km
240 Cordova St E Gastown
Vancouver Police Museum & Archives
3.4
km
Garden
Park and Tilford Gardens
2.8
km
Amusement Park
Heywood Park
2.0
km
Nearby
123 Carrie Cates Court
Lonsdale Quay Market
70 m
Gallery
The Polygon Gallery
120 m
Market
Shipyards Night Market
210 m
Esplanade W Block 200
Waterfront Park
410 m
North Vancouver
Lonsdale Quay
210 m
Store
Foxy Farm Market
340 m
Victory Ship Way
480 m
Restaurants
PIER 7 Restaurant + Bar
250 m
25 Wallace Mews Road
Burgoo
140 m
3 Lonsdale Ave
Bite @ The Quay
30 m
217-123 Carrie Cates Crt 2nd Floor
Anatoli Souvlaki
150 m
5 Lonsdale Ave
Green Leaf Brewing Co
130 m
108 - 123 Carrie Cates Ct Lonsdale Quay
Raglan's Bistro
170 m
15 Lonsdale Ave
Thai House Restaurant
250 m
116 Esplanade W
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Great location
Clean rooms
Rudeness
Small rooms
6.8/10
Nice
Rooms
6.6
Location
8.7
Service
7.5
Dining
5.0
Guest reviews
6.8/10
based on 10 reviews
7.8
7.8/10 based on 825 reviews
Mark
United Kingdom,
May
2024
6.8/10
My stay at the hotel was a mixed experience. The rooms, although clean and comfortable, didn't quite meet my expectations for a 4-star rating. The construction noise from the street and occasional loud music were drawbacks. However, the location was excellent, with easy access to the seabus and various amenities nearby.
Rooms
7.0
The rooms with a view of the harbour were great, clean, and comfortable, but fell short of what I'd anticipate from a 4-star establishment.
Service
6.0
The service was a bit hit and miss. While some staff members were wonderful, others seemed distracted and lacked the expected level of interaction, especially during check-in. Additionally, encountering rudeness from staff when inquiring about parking was disappointing.
Location
9.0
The location was amazing, being conveniently close to the seabus to downtown Vancouver and offering easy access to restaurants, shopping, and public transportation.
Dining
5.0
The dining experience left much to be desired. The options were limited and overpriced, not living up to the value expected for the amount paid. I'd suggest exploring nearby cafes rather than using the hotel vouchers for breakfast.
Facilities
7.0
The facilities were adequate, but nothing outstanding was noted during my stay.
John
United Kingdom,
April
2024
7.8/10
The hotel offers nice and comfortable rooms with a large deck overlooking the pier, which is absolutely lovely and spacious. The service was greatly accommodating, allowing for early check-in and providing a cot upon request. The location is great, with easy access to eating and shopping options within the hotel structure. The dining experience could be improved, as it's better to visit local cafes instead of using the hotel breakfast vouchers. Overall, a pleasant stay with room for enhancement.
Rooms
8.0
The rooms were nice and comfortable, with a kitchenette and a very large deck overlooking the pier.
Service
9.0
The staff were very accommodating and understanding, even going the extra mile when faced with unexpected situations.
Location
9.0
The location was convenient, with great access to dining and shopping options within the hotel structure.
Dining
6.0
The dining experience could be improved, and it's recommended to explore local cafes for better options than the provided hotel breakfast.
Facilities
7.0
The hotel offers standard facilities to meet basic needs during the stay.
Francis
United States,
February
2024
7.8/10
My stay at the hotel had its highs and lows. The rooms were spacious but were noisy due to loud conversations at odd hours. I appreciated the water cooler and coffee maker, but missed having a mini fridge or microwave.
Rooms
7.0
The rooms were spacious but unfortunately noisy, especially late at night and early in the morning. I missed having a mini fridge and a microwave.
Service
9.0
The service was excellent overall with friendly and helpful staff. However, there was a slight miscommunication about the checkout time.
Location
10.0
The location of the hotel was fantastic, right above the Lonsdale Quay Market with easy access to public transport. Perfect for exploring the area.
Dining
5.0
The dining experience left something to be desired. Though disappointed with the service and limited options, I found better meals at local cafes.
Facilities
The facilities at the hotel were decent, but there is room for improvement in the dining area.
Pete
United Kingdom,
November
2023
6.8/10
The hotel had a convenient location right next to the Sea bus terminal, providing easy access to downtown and offering stunning views. The rooms, though on the small side, were sufficient for our needs, but the direct view onto a public walkway required the drapes to be kept closed. The service was mostly friendly and accommodating, although one encounter was marred by rudeness and lack of attention. The dining options were decent, although lacking in some areas. Overall, a mixed experience with notable positives and negatives.
Rooms
7.0
The rooms, while small, were big enough for us and clean. However, the view onto a public walkway was a downside.
Service
6.0
The service was mostly friendly and accommodating, but there was an unfortunate incident of rudeness and lack of listening.
Location
8.0
The hotel's location by the Sea bus terminal was convenient with great views and easy access to downtown.
Dining
6.0
The dining experience was average with room for improvement in the options provided.
Facilities
7.0
The facilities were decent with a convenient mall nearby, but it was unfortunate that the noise from the rooftop was a constant presence.
Great location
Rudeness
Nicole
United States,
October
2023
7.2/10
I had a mixed experience at the hotel. The rooms were nice, well-decorated, and clean with a beautiful harbor view, although they were not exceptional. The service was friendly and accommodating, but some staff lacked authority in dealing with issues. The location was fantastic, right next to the Seabus terminal and within the Lonsdale Quay Market. The dining options left something to be desired, especially considering the prices. Facilities were decent, with a few minor drawbacks.
Rooms
7.0
The rooms with a view of the harbor to the east were okay, well decorated, and clean, including a range of amenities like a mini-fridge, microwave, and extra-large jet tub.
Service
8.0
The staff were very friendly and went out of their way to meet our needs, although some lacked authority when resolving issues.
Location
9.0
The hotel's location was excellent, right next to the Seabus terminal at Lonsdale Quay Market, providing easy access to downtown Vancouver.
Dining
5.0
The dining experience was disappointing for the price paid. The buffet setup lacked freshness and value.
Facilities
7.0
The facilities were decent overall, though some areas needed improvement.
Daniel
United Kingdom,
October
2023
7.4/10
I had mixed feelings about my stay at this hotel. The room, although not meeting my expectations, offered a nice view of downtown Vancouver and Lions Gate from the balcony. The amenities were good, but the room could have been better since I had requested a special room for our anniversary months in advance. The service was a bit confusing at times due to poorly signed directions to the parking garage, but the staff was friendly and accommodating. The location was excellent, with easy access to markets, coffee shops, and restaurants in North Vancouver, although finding the entrance to the parking garage was a bit tricky. The dining options were somewhat limited, especially for those with dietary restrictions, but the food quality did not match the price paid. Overall, it was a decent stay with room for improvement.
Rooms
7.0
The room had a fantastic view of downtown Vancouver and Lions Gate from the balcony, although it could have been better considering the special request for our anniversary.
Service
8.0
The staff was friendly and helpful, although there were confusing instructions to find the parking garage.
Location
9.0
The location in North Vancouver was perfect, with easy access to markets, coffee shops, and restaurants. Close to the sea bus for convenient transportation.
Dining
6.0
The dining options were a bit limited, especially for those with food allergies. The quality did not match the price paid.
Facilities
7.0
The hotel offered various services and facilities, although some aspects could be improved for a better overall experience.
Cecil
United Kingdom,
August
2023
7.0/10
The hotel offers spacious rooms with a great balcony view, but not the cleanest in certain areas. The service is accommodating and ready to assist, though lacking a bit in friendliness. The location is fantastic, close to the waterfront and a vibrant market, with some noise issues. The dining experience could be improved, urging visitors to explore local cafes. A selection of facilities is available, with ups and downs in quality.
Rooms
7.0
The room, although spacious with a great view from the balcony, lacked cleanliness in areas under the desk and behind the TV. The seating options were limited to an uncomfortable armchair and office chair.
Service
8.0
The staff was extra accommodating, meeting my early check-in request, and were always prepared to go the extra mile, despite not being overly friendly.
Location
9.0
The location was great, situated by the water and the Lonsdale Quay Market, very close to the SeaBus and the Shipyards restaurant area. However, there were some noise issues at the entrances.
Dining
5.0
The dining experience wasn't up to par; it's recommended to seek better options at local cafes instead of relying on hotel breakfast. The provided discount vouchers didn't enhance the dining quality.
Facilities
6.0
The hotel offers various services like room service, dry cleaning, housekeeping, shops, laundry, and tours/ticket assistance, though some aspects could be improved in terms of quality.
Harry
United States,
August
2023
6.6/10
The hotel is perfectly situated away from the downtown hustle & bustle, with convenient access to the ferry and bus stations, surrounded by cafes and restaurants. The rooms did not match the online portrayal for a queen suite and lacked a proper cleaning, leading to noise concerns. Despite this, the staff provided exceptional service, offering helpful directions and going above and beyond to meet our needs. The dining experience was subpar, requiring improvements, but the convenient location and various on-site amenities made the stay enjoyable overall.
Rooms
5.0
The rooms overlooking the quay weren't as depicted online and needed thorough cleaning.
Service
8.0
The staff was efficient, though slightly aloof, but they were extremely helpful and accommodating throughout our stay.
Location
9.0
The hotel's location was excellent, with easy access to transportation and plenty of dining options nearby.
Dining
5.0
The dining experience fell short, with below par quality and service; better off exploring local cafes than using hotel breakfast vouchers.
Facilities
7.0
The provided facilities on-site were decent, but improvements could enhance the overall guest experience.
Convenient Location
Room Cleanliness
George
United Kingdom,
June
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms, despite being clean and large, lacked modern comfort and felt somewhat outdated. The service was friendly but slightly distant at times. The location, though with a great view of downtown Vancouver, was marred by noise issues. The dining options varied from mediocre to wonderful. The hotel facilities were satisfactory overall.
Rooms
6.0
The rooms were large, clean, but a bit outdated and lacked charm. Mine overlooked a public access patio.
Service
7.0
The service was friendly overall but occasionally felt a little aloof.
Location
7.0
The location offered a great view of downtown Vancouver, but noise disturbances were a downside.
Dining
6.0
The dining experience ranged from mediocre to wonderful.
Facilities
7.0
The hotel facilities were satisfactory.
Robert
United Kingdom,
June
2023
5.6/10
The room I booked wasn't exactly what I expected from the website, being much smaller than anticipated, but fortunately, it was located above a dance studio that closed at a reasonable hour. The staff, while friendly, seemed a bit clueless and borderline rude at times. The location was convenient for visiting Vancouver City and attractions in North Vancouver, away from the downtown commotion. The dining experience was a bit laughable, but the hotel had all the necessary facilities available.
Rooms
5.0
The room didn't match the online images and was smaller than expected, but the proximity to the dance studio was a plus.
Service
6.0
The staff was friendly but could be more knowledgeable and helpful.
Location
8.0
Ideal for exploring Vancouver City and North Vancouver attractions, away from the busy downtown area.
Dining
5.0
The dining experience was laughably awful.
Facilities
7.0
The facilities were adequate for basic needs during the stay.
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